SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Phone Cases Hut (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phonecaseshut.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
awesome product... thanks
excellent, fast delivery!!
excellent. really super summer.
sat a7 15 on good. high quality printed pattern
fast shipping accurate description. clear and mellow. i love.
The order came to Kiev fast for 2,5 weeks. Excellent condition, packed carefully, nothing rumpled, clear picture, I recommend.
Image quality. sits perfectly. reached in 2 weeks
Never regretted that ordered. sat perfectly on samsung galaxy s6! inserts for all the buttons-all the same. excellent design, not shabby, cover the whole in perfect condition pleasant to the touch! packed as it should! thank you! I will be ordering more! 100%!!!
Is adjusted well to the mobile. as Indicates in the description of the product.
Pad sat perfectly all the covers sit tight, the quality is very good for me, the buttons are pressed отлиично, protection from scratches provided exactly. eagle crediting. vsem advise thank you store, Delivery to Tatarstan 3 weeks.
very nice thank you. a little blurry but nothing noticable
Fast delivery. nice soft case. I sat perfectly on samsung s5. Picture of outside eventually erased, on a white phone looks great. not cut side buttons so pressed tight. pretty thin, one side is good-does not weigh down the phone, on the other hand-case is thinner camera lens it can be scratched. understand it is short-lived, so I ordered three pieces (in the photo there is no third, the phone). for 63 rubles more than satisfied. when ordered to run will order more
A good case. but very long delivery. gregarious salesman. he extended the protection. Case sat on the phone as the entry of.
Everything is very good! more detail about the product you can learn watching video unpacking on our youtube channel: Https://youtu.be/P-HY5LxjoFo
I ordered on July 5 in Moscow received on August 8. the quality is good. I recommend
Beautiful cover, felicissima are my order. very long but it is worth. as you see from picture is also very flexible and well made. not ruined. thanks!
Case came a little more less than a month. the store is very worried about delivery, he extended the defense, nice person. Case got great no comments. all connectors are suitable. image quality, coated with a thick layer, it felt under the fingers. a week socks paint peeled off, and the view is not lost. in general, recommend 100% \% I put 5 +++.
This was my second order with this store, I was satisfied with my previous order so I ordered again. Fast shipping and very nice case! Again, very happy
I took the parcel today. cases correspond to the description. the store is very sociable. thank you for the good work
Case came selikonovye. premise is not tracked, was for a long time. I advise everyone to this product.
To Krasnoyarsk went 1,5 months the track is not tracked in general all good Case comfortable, almost not felt on the phone, no smell, looks just like the picture :)
Case went almost 2 months ordered in early May, came to the middle of June, thrown in the mailbox) went perfectly for 6 edge. I advise
Shipping 1.5 month. put in a mailbox. order is very happy-cute cat :) quality cover pleasant, the material is soft. on the volume keys and locks in a case made simply deepening. under the slot sim no holes so if you want something out to remove the cover. the other inputs and outputs have holes. fits me! I put 5.
The order was sent on April 28 came to me on June 8 in Moscow. terribly long shipping. but most likely the wine-mail. the track is not monitored. the parcel thrown into the box. product itself is decent. sits perfectly. the quality is good. there is no smell. drawing on the spot. I liked. I may order from him again